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FAQ


A general error appears, how can it be solved?

The file settings.xml might be corrupt and needs to be removed: Search for the directory %appdata% in Windows Explorer and browse to EfficiencySoftware/AltMouse/XML. Thereafter delete the settings.xml file.

After restarting the application AltMOUSE will create a new setttings.xml file itself. 

Note that after deleting the settings file you will have to configure your personal settings again within the application. 

When the problem is still not solved with the above action, we recommend you to contact us via the link "Contact the helpdesk" on this page

AltMOUSE crashes or stops working unexpected. How can this happen?

There could be several reasons why this could happen. To understand why it happens and how to solve please contact the servicedesk via fliling out this form: http://support.efficiencysoftware.com/altmouse/melding-incident/ Please also attach the userfolder as explained in this link.

Can AltMOUSE be installed if WORK&MOVE is already installed?

AltMOUSE can be installed if WORK&MOVE is already installed. However, we advice to upgrade WORK&MOVE to the latest version first. You can download the latest version of WORK&MOVE by using the following link: https://www.bakkerelkhuizen.de/productsupport/software/work-and-move/downloads/

After this, you install the latest version of AltMOUSE by using the following link: https://www.bakkerelkhuizen.de/productsupport/software/altmouse/downloads/

During the installation of AltMOUSE it says there is already installed a newer version

To install AltMOUSE you need to download the latest version. You can download it by using the following link: https://www.bakkerelkhuizen.de/productsupport/software/altmouse/

If WORK&MOVE is also installed, we advice to upgrade it to the latest version first. It can be downloaded by using the following link: https://www.bakkerelkhuizen.de/productsupport/software/work-and-move/downloads/

How can I add a new license to AltMOUSE?

Go to the tab page "Help" en choose "Licence". Via the button "Select new license" browse to the location where data.zip is stored and select it to use.

How do I enable the learning list with personal suggestions?

Use the shortcut key combination Ctrl + Shift + F2, or right mouse click on the AltMOUSE icon in the task bar and click 'Enable learning list'.

 

How long is a trial period?
The trial period is valid for 20 days. The trial period starts when AltMOUSE is first started.
Is it possible to use AltMOUSE on iOS / Apple devices?

No, so far it is not possible to run AltMOUSE on iOS / Apple.

The error "Pure virtual call" appears, what should I do?

Please contact the servicedesk so this problem can be solved. You can contact the servicedesk by filling out this form.

After filling out the form you will recieve a link which you can use to add additional information to the ticket. We will ask you to send us the user folder and a crash dump file.

Using this link you can find the "Manual to send the userfolder" and the "Manual for creating a crash dump file".

When renewing the license I get a runtime error, what is wrong?

Please contact the servicedesk so this problem can be solved. You can contact the servicedesk by filling out this form.

After filling out the form you will recieve a link which you can use to add additional information to the ticket. We will ask you to send us the user folder.

Using this link you can find the "Manual to send the userfolder".

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